Latest Updates
Feb
27
[IP Voice Services] Maintenance window 5th March 2017
Posted by Adrian Williams on 27 February 2017 04:07 PM
Please be advised of the following maintenance window scheduled on Sunday 5th March 2017 to IP Voice Services.

Date: Sunday 5th March 2017
Start time: 0000 GMT
End time: 0600 GMT

Purpose:

The Engineering Team will be performing works to restart the call processing server clusters on the platform.



Services Affected:

IP Voice Services



Impact:

The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible.
Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or may receive busy tone when making calls.
If you receive busy tone, please retry.
If you receive silence when attempting calls, please wait as your call will complete after a delay.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket SBM-870-89522 .

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
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Feb
19
[Core Network] Maintenance window 19th February 2017 - Update 2
Posted by David Croft on 19 February 2017 08:00 PM
This maintenance has been concluded successfully.

Regards,

David
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Feb
19
[Core Network] Maintenance window 19th February 2017 - Update 1
Posted by David Croft on 19 February 2017 02:31 PM
Please be advised that this maintenance is now beginning.

Regards

David
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Feb
9
[Core Network] Maintenance window 19th February 2017
Posted by David Croft on 09 February 2017 12:03 AM
Please be advised of the following maintenance window scheduled at our
Equinix (formerly Telecity) HEX6-7 (LNPOP02) site:

Start date: Sunday, 19th February 2017
Start time: 14:00 GMT (UTC+0000)
End time: 22:00 GMT (UTC+0000)

Purpose:

We will be installing additional equipment to increase capacity at our
Equinix (formerly Telecity) HEX6-7 (LNPOP02) site.

Services affected:

All services hosted in or single-homed out of Equinix (formerly
Telecity) HEX6-7 (LNPOP02) including Cloud Ethernet circuits
single-homed to this location.
Services at other sites will not be affected.

Impact:

LOW.

This is an "at-risk" notification due to the cable management work
that will be occurring. No impact to service is expected.

Our engineering team will be monitoring all services and circuits
closely and if any outage is experienced, it is expected to be very
brief.

Comtec NOC is tracking this issue under ticket [#RFB-161-75104].

Regards,

David Croft
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Nov
28
[IP Voice Services] Maintenance window 2nd &amp; 3rd December 2016
Posted by Adrian Williams on 28 November 2016 08:59 AM
Please be advised of the following maintenance window scheduled on Friday, 2nd December and Saturday, 3rd December 2016to IP Voice Services.

Date: Friday 2nd December 2016
Start time: 2000 GMT
Date: Saturday 3rd December 2016
End time: 0200 GMT

Purpose:

The Engineering Team will be performing works to add RAM to one of the servers in a Call Processing clusters and remove some legacy equipment from the primary datacentre.


Services Affected:

IP Voice Services


Impact:

In regards to the Call Processing cluster, these works will impact the primary server in the cluster, so call processing will be redirected to the secondary. The works relating to this will not begin before 2200.

Due to the way that users are distributed within the platform these works will impact about 20% of users.

Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or the brief inability to make or receive calls. The Engineering team will be working to make sure this is kept to a minimum and carried out at a time which impacts as few users as possible.

Regarding the equipment removal, all equipment is no longer in active use; services are simply at risk due to the fact that Engineers will be working in racks with active equipment.

Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any unexpected disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket KZP-994-83945.

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
Read more »