Latest Updates
Aug
28
[Database Cluster] Maintenance window 27th August 2016 - Update 2
Posted by David Croft on 28 August 2016 12:27 AM
The MySQL database upgrade and migration has been completed successfully.

If you are experiencing any issues as a result of this work, please
confirm that your software has been updated to be compatible with
MySQL 5.6. If you continue to have problems after checking this,
please contact noc at comtec.com with the details.

Our support portals are also now operational again.

Regards,

David Croft
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Aug
27
[Database Cluster] Maintenance window 27th August 2016 - Update 1
Posted by David Croft on 27 August 2016 10:00 PM
The maintenance window listed below is now beginning.

Regards,
David
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Aug
13
[Database Cluster] Maintenance window 27th August 2016
Posted by David Croft on 13 August 2016 02:19 PM
Please be advised that the maintenance window listed below has been
postponed to 27th August 2016.

Start date: Saturday, 27th August 2016
Start time: 22:00 BST (UTC+0100)
End time: 28th August 02:00 BST (UTC+0100)

Regards,

David Croft
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Aug
1
[IP Voice Services] Maintenance window 2nd August 2016
Posted by Adrian Williams on 01 August 2016 10:52 AM
Please be advised of the following maintenance window scheduled on Tuesday 2nd August to IP Voice Services.

Date: Tuesday 2nd August 2016
Start time: 0000 BST
End time: 0300 BST

Purpose:

Our vendor datacentre engineering team will be carrying out maintenance to address the root cause for the recent power outage in our Telecity POP. This work will revolve around alternating power feeds and replacing defective parts. We have been advised that this will not cause us any issues, but we will be monitoring the situation and have set the risk to high, as there would be significant impact should the work not go as planned.


Services Affected:

IP Voice Services


Impact:

High

The redundancy that is in place will be reduced whilst the changes are executed. As the systems involved in these changes are fundamental core elements, but there is no impact to service expected.

The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible

Comtec is tracking this issue under ticket MLZ-171-49200.


Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

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Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
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Jul
22
[QUAR] FW: [IP Voice Services] Service Alert 21st July 2016 - Update 2
Posted by Adrian Williams on 22 July 2016 09:36 AM
This is an incident notification regarding IP Voice Services.

Date: Thursday, 21st July 2016
Start time: 07:45 BST (UTC+0100)
End time: 21:00 BST (UTC+0100)


Services affected:

IP Voice Services


Report:

The downstream SIP provider replaced a faulty switch card overnight. Engineering confirmed that the secondary BGP connection was up at 21:00

Service was restored at 21:00 and engineering have confirmed service is stable

Calls to and from the PSTN are traversing the BGP connections as expected.

On-net calling is unaffected.

Comtec NOC is tracking this issue under ticket IHJ-431-46424

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Best regards,
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