Latest Updates
Internet Outage 12/10/2021
Posted by Jon Carlier on 13 October 2021 10:03 AM
At around 16:20 yesterday afternoon (12th October 2021) a fault occurred that affected our DSL customers internet connections. The outage lasted for around 30 minutes and normal service was restored at 16:50. The fault was caused by a hardware failure at our upstream provider
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Router Maintenance at Equinix LD8
Posted by Phil Reed on 11 November 2020 11:02 PM
Due to an urgent maintenance issue we had to reboot a key router at the datacentre at Equinix tonight at 22:45.  This may have caused a network interruption of about 4 minutes.

Kind regards


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Power Outage At Equinix LD8
Posted by Nick Claxson on 20 August 2020 01:16 PM

We have now received a further update on this.

Equinix's overview of the Incident:

At 04:33 on the 18th August 2020 at our LD8 IBX, Equinix facilities technicians responded to a fire alarm. Once deemed safe to do so, the site team started investigations into the source of the alarm, it was noted that it had originated from the building 8/9 main power room. The building fire suppression system was not activated nor required to do so at any point.

Site technicians proceeded to the main power room to investigate the issue and discovered smoke (no fire) within the room. The cause of the smoke was identified as a result of a failure on the main static transfer switch common output cabinet of the Galaxy UPS system. The fault had caused the system to shut down, resulting in a total loss of all customer power supplies supported by busbar risers ISP8 and ISP9 both of which are connected to the same UPS output.

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Power Outage At Equinix LD8
Posted by Nick Claxson on 19 August 2020 08:14 AM

Following the power beginning to be restored yesterday at LD8 many providers and transit operators have been working to restore their services which has affected the internet transit at large. Please note we have not received a 'works complete notification from Equinix at this time'

We have been kept informed that some of the larger operators such as LINX (London Internet Exchange) had to replace their line cards but that work is now complete and for many recipients of service there appears to be now a stability since many providers have completed the works overnight. 

Due to the large and unexpected impact of a power outage affecting so many providers to the internet we are continuing to monitor this situation as their may still be works ongoing with some providers that has not been flagged and also residual after effects to service provided generally.


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Power Outage At Equinix LD8
Posted by Nick Claxson on 18 August 2020 11:34 AM

Following Equinix resolving the issue with the outage, providers within the datacentre have equipment which is starting to come up and internet routes are starting to be seen again.


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