Latest Updates
Apr
10
[ADSL/FTTC] Service Alert 10th April 2018 - Update 2
Posted by David Croft on 10 April 2018 12:04 PM
This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST
End time: 11:58 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).

Report:

We are aware of an issue on the TTB network that has cause a large
number of ADSL/FTTC customers to disconnect.

TTB informed us that a core device within their network had failed and
customers should be reconnecting automatically via alternate routes.

At this time we can see that the majority of our customers have reconnected.

If your device has not reconnected automatically, we recommend
power-cycling it. If it still does not reconnect, please open a ticket
with noc at comtec.com or by phone to 0845 899 1423.

Regards,

David Croft
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Apr
10
[ADSL/FTTC] Service Alert 10th April 2018 - Update 1
Posted by David Croft on 10 April 2018 11:45 AM
This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).

Report:

We are aware of an issue on the TTB network that has cause a large
number of ADSL/FTTC customers to disconnect.

TTB have informed us that a core device within their network has
failed and customers should be reconnecting automatically via
alternate routes.

If your device does not reconnect automatically, we recommend
power-cycling it. If it still does not reconnect, please open a ticket
with noc at comtec.com or by phone to 0845 899 1423.

Regards,

David Croft
Read more »



Apr
10
[ADSL/FTTC] Service Alert 10th April 2018
Posted by David Croft on 10 April 2018 11:23 AM
This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).

Report:

We are aware of an issue on the TTB network that has cause a large
number of ADSL/FTTC customers to disconnect. At this time they are
unable to reconnect.

This event is impacting ISPs nationwide and TTB is working to resolve
it as fast as possible.

Regards,

David Croft
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Nov
13
Christmas moratorium 2017-2018
Posted by David Croft on 13 November 2017 06:36 PM
Please be advised of the following Christmas moratorium scheduled on
our network.

Start date: Tuesday, 12th December 2017
End date: Friday, 5th January 2018

Purpose:

In line with industry best practice, we and our suppliers will be
instituting our annual change freeze between these dates in order to
protect customer services.

Services affected:

All.

Impact:

There will be an moratorium on changes across our network during this
period. Provision activities may be delayed and lead times will be
impacted if they fall within or after this window. Repair activities
will not be affected.

If we carry out any maintenance activity during this window, it will
be for emergency reasons and will be carried out to protect customer
service and the network from an uncontrolled loss of service.

Please ensure any new orders are submitted in good time to avoid being
affected by this window.

Please note that a few of our suppliers have extended moratoriums
greater than the above time period and our ability to deliver certain
orders may be impacted by this. Customers will be advised at the point
of order if this affects them.

Regards,

David Croft
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Oct
25
[Core Network] Maintenance window 19th November 2017
Posted by David Croft on 25 October 2017 03:51 PM
Please be advised of the following maintenance window scheduled at our
Interxion LON1 (CLBIS02) site:

Start date: Sunday, 19th November 2017
Start time: 14:00 GMT (UTC+0000)
End time: 23:59 GMT (UTC+0000)

Purpose:

We will be installing additional equipment to increase capacity at our
Interxion LON1 (CLBIS02) site.

We will be performing router upgrades and applying security updates.

Services affected:

All services hosted in or single-homed out of Interxion LON1 (CLBIS02)
including Cloud Ethernet circuits single-homed to this location.
Services at other sites will not be affected.

Impact:

MEDIUM/HIGH.

Single-homed Cloud Ethernet customers will suffer a brief outage
(maximum 15 minutes) during this window while the device they are
connected to is upgraded. In the event a roll-back is required, a
further outage of similar duration will occur.

For other services, this is an "at-risk" notification only and no
impact to service is expected.

Our engineering team will be monitoring all services and circuits
closely and if any outage is experienced, it is expected to be very
brief.

Comtec NOC is tracking this issue under ticket [#IOW-305-35732].

Regards,

David Croft
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