Latest Updates
Sep
18
[Core Network] Maintenance window 6th October 2017
Posted by David Croft on 18 September 2017 05:16 PM
Please be advised of the following maintenance window scheduled by one
of our circuit providers:

Date: Friday, 6th October 2017
Start time: 00:00 BST
End time: 06:00 BST

Purpose:

One of our circuit providers will be performing a software upgrade
affecting one of our resilient links between Comtec House (LSREI01)
and London.

Services affected:

Network services at Comtec House, Reigate (LSREI01).

Impact:

Low.

The affected circuit will be out of service for up to 120 minutes
during the given maintenance window. We have resilient circuits out of
Comtec House and are therefore expecting no operational impact due to
this work.

Regards,

David Croft
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Aug
23
[IP Voice Services] Maintenance window 2nd September 2017
Posted by Adrian Williams on 23 August 2017 04:44 PM
Please be advised of the following maintenance window scheduled on Saturday 2nd September 2017 to IP Voice Services.

Date: Saturday 2nd September 2017
Start time: 2200 BST
End time: 2359 BST



Purpose:

The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve as carrier interconnects with downstream PSTN providers.

The upgrade will be done on the standby half of the High Availability Pair followed by failover, and the other half will be upgraded


Services Affected:

IP Voice Services



Impact:

We do not anticipate any issues with active registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket MUF-479-13705.

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.





Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
Read more »



Aug
23
[IP Voice Services] Maintenance window 1st September 2017
Posted by Adrian Williams on 23 August 2017 04:40 PM
Please be advised of the following maintenance window scheduled on Friday 1st September 2017 to IP Voice Services.

Date: Friday, 1st September 2017
Start time: 2200 BST
End time: 2359 BST



Purpose:

The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve IP Phones registering over the public internet and 'registering' SIP Trunking customers.

The upgrade will be done on the standby half of the High Availability Pair followed by failover, and the other half will be upgraded.



Services Affected:

IP Voice Services



Impact:

We do not anticipate any issues with active registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket YZE-268-45109.

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.




Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
Read more »



Aug
23
[IP Voice Services] Maintenance window 28th August 2017
Posted by Adrian Williams on 23 August 2017 04:29 PM
Please be advised of the following maintenance window scheduled on Monday 28th August 2017 to IP Voice Services.

Date: Bank Holiday Monday, 28th August 2017
Start time: 0000 BST
End time: 0600 BST



Purpose:

The Engineering Team will be performing works to restart the call processing server clusters in the platform.



Services Affected:

IP Voice Services



Impact:

Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or the inability to make or receive calls. If difficulties are experienced, please retry your call. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.


The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket QDQ-959-83106.

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
Read more »



Feb
27
[IP Voice Services] Maintenance window 5th March 2017
Posted by Adrian Williams on 27 February 2017 04:07 PM
Please be advised of the following maintenance window scheduled on Sunday 5th March 2017 to IP Voice Services.

Date: Sunday 5th March 2017
Start time: 0000 GMT
End time: 0600 GMT

Purpose:

The Engineering Team will be performing works to restart the call processing server clusters on the platform.



Services Affected:

IP Voice Services



Impact:

The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible.
Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or may receive busy tone when making calls.
If you receive busy tone, please retry.
If you receive silence when attempting calls, please wait as your call will complete after a delay.

Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced.

Comtec is tracking this issue under ticket SBM-870-89522 .

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec

www.comtec.com

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.

Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.



Adrian Williams
2nd Line Voice and Data Engineer

Comtec

E: Adrian.Williams at comtec.com
T: 01737 228123| M: | F: 01737 228101
W: www.comtec.com

[http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/>


[http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com>



Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL

CONFIDENTIALITY NOTICE
This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email.
Read more »