News
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 2
Posted by David Croft on 09 June 2014 11:47 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 12:00 Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We are aware of an issue on the BT network that has caused all ADSL/FTTC customers to disconnect. We have determined that this issue is not caused by our network and have escalated this matter with our supplier. Update: We have put in a temporary workaround to allow customers to reconnect while we troubleshoot the root cause with our supplier. Customers should find that they have reconnected automatically; if not, please open a ticket with the NOC. The next update will be issued in 1 hour. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft Read more » | |
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 1
Posted by David Croft on 09 June 2014 11:34 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 12:00 Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We are aware of an issue on the BT network that has caused all ADSL/FTTC customers to disconnect. At this time they are unable to reconnect. We have determined that this issue is not caused by our network and have escalated this matter with our supplier. Update: We are in direct contact with the engineer who is troubleshooting the issue and hope to have a resolution soon. The next update will be issued in 15 minutes. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft Read more » | |
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014
Posted by David Croft on 09 June 2014 11:13 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 12:00 Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We are aware of an issue on the BT network that has cause all ADSL/FTTC customers to disconnect. At this time they are unable to reconnect. We have determined that this issue is not caused by our network and have escalated this matter with our supplier. The next update will be issued in 15 minutes. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft Read more » | |
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May 29 |
[IP Voice Services] Maintenance window 5th June 2014
Posted by David Croft on 29 May 2014 12:05 PM |
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Please be advised of the following maintenance window scheduled on IP Voice Services. Date: Thursday, 5th June 2014 Start time: 20:00 BST (UTC+0100) End time: 23:59 BST (UTC+0100) Purpose: The Engineering Team will be performing works to redistribute two core network connections between two POP sites. Services affected: IP Voice Services. Impact: LOW. Due to the nature of the network configuration, and the redundancy in place, we do not expect there to be any effect on service; this is just an informational notice. Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Regards, David Croft Read more » | |
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May 27 |
[Core Network] EMERGENCY maintenance window 29th May 2014
Posted by David Croft on 27 May 2014 04:26 PM |
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Please be advised of the following EMERGENCY maintenance window scheduled by one of our transit providers: Date: Thursday, 29th May 2014 Start time: 00:01 BST (UTC+0100) End time: 02:00 BST (UTC+0100) Purpose: One of our transit providers will perform EMERGENCY maintenance to replace failing hardware on core network equipment in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#FYR-130-19806]. Regards, David Croft Read more » | |
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May 23 |
[Core Network] Maintenance window 5th June 2014
Posted by David Croft on 23 May 2014 09:36 AM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Thursday, 5th June 2014 Start time: 01:00 BST (UTC+0100) End time: 02:00 BST (UTC+0100) Purpose: One of our transit providers will be performing software upgrades in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#CHD-201-21005]. Regards, David Croft Read more » | |