Service Overview & Latest Updates

ESMM (Enterprise Secure Monitoring & Management) is Comtec’s end-to-end critical infrastructure monitoring and support framework.
It combines real-time visibility, physical validation, alerting, reporting and engineering care into a single service designed to keep your power, cooling and environmental systems healthy and resilient.

ESMM supports environments of all sizes — from small server rooms to large multi-site estates — and is fully managed by Comtec’s specialist ESMM Monitoring & Support Team.

What ESMM Includes

1. ESMM – Monitoring Core

Real-time monitoring of UPS, PDUs, cooling and environmental sensors 
Features include:

• 24/7 monitoring

• Secure cloud dashboards

• Early warning alerts

• Asset visibility

2. ESMM VIEW –Physical Audits & Validation

Annual or requested onsite surveys to validate that what appears in monitoring matches what is physically in the room.
Benefits include:

• Identifies unmonitored or misconfigured equipment

• Updates asset lists

• Ensures no blind spots in monitoring

• Supports lifecycle and capacity planning

3. ESMM CONTROL –  Management of Onsite Assets

ESMM CONTROL ensures you’re covered with scalable, intelligent infrastructure support.:

• Configure Remote shutdown requirements such as Powerchute

• Configure onsite systems for monitoring such as DCE or ITAdvisor

• Backups onsite to be configured of critical appliances

• Local updates such as firmware

4. ESMM ALERT – Escalation & Notification

Guaranteed alerting workflows to ensure you never miss a critical event.
Options include:

• Email notifications

• SMS

• Phone escalation

• Automatic routing to the ESMM engineer team if unacknowledged

5. ESMM MAINTAIN – Engineering & Lifecycle Care

Hands-on technical support for preventive and corrective maintenance:

• UPS battery replacement

• Cooling remediation

• Hardware installation & commissioning

• Engineering callouts

• Performance and lifecycle planning

Licence Management

Comtec can provision exact quantities of EcoStruxure IT Expert licences with:

• No pack sizes

• No minimums

• Instant activation

• Free trials available

This ensures you always have the right number of licences without extra cost or delays.

How to Raise ESMM Requests

You can contact the ESMM Support Team via: