Comtec Enterprises Ltd

April Newsletter

Nick Claxson — Tue, 08 May 2012 13:15:35 +0100

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Newsletter - MAY 2012

Comtec Shortlisted for MicroScope ACEs

Comtec have been shortlisted for the Microscope ACE Awards. The MicroScope Awards for Channel Excellence (ACEs) celebrate the best of the channel recognising those that have delivered the best service, products and support.

Comtec has made it to the shortlist for the infrastructure technology category.

This category covers expertise in the following areas:
o Best data centre product/project
o Best virtualised server product/project
o Best virtualised desktop product/project

Please make sure you click on the link below and vote for us.

IT Support Contracts -Technology is great when it works, when it doesn't, we're here to help!

We provide fixed-price IT support contracts, pre paid block hours, help-desk support, project management, technical consulting, and cloud computing backed by close partnerships with major technology providers like Cisco and Microsoft.

Maintain the highest level of reliability and security across all your computers and servers with an ongoing IT Support from Comtec Enterprises.

Our IT support brings you peace of mind knowing that technical help is never far away. We understand the importance of a reliable system and know that downtime costs money.

Technology is great when it works, when it doesn't, we're here to help!

Evolve Your Data Centre with Cisco's Unified Computing System

Help your organisation move into the next generation of data center technology and performance. Cisco Unified Computing System is a next-generation data center platform that unites computing, network, storage access, and virtualization into a cohesive system designed to reduce total cost of ownership (TCO) and increase business agility.

Cisco Unified Computing System (UCS) solves real-world challenges for customers and delivers results.

Solution Features:

Integrates Cisco servers, and network and I/O resources into one system
Improves enterprise application availability and performance
Scales service delivery to increase business agility
Streamlines data center resources to reduce total cost of ownership
Radically reduces the number of devices requiring setup, management, power, cooling, and cabling

[Comtec Announce] [IP Voice Services] - EMERGENCY Engineering Work: Thursday, 26/04/2012

Michael Cullen — Thu, 26 Apr 2012 17:25:42 +0100

Please be advised of the following planned engineering works on the IP Voice Services platform:

Date: Thursday 26/04/2012 from 22:30 to Thursday 26/04/2012 23:00

Purpose

On 26/04/2012 from 22:00 to 26/04/2012 23:00 there will be Emergency Engineering Works performed by the Engineering team in response to the issue experienced today relating to the Call Recorder web GUI, the decision has been taken increase the RAM within the system that hosts the Web Server at the earliest opportunity thereby reducing the likelihood of a reoccurrence of the issue.

Impact

During the 15-30 minute period of the works calls will be held in temporary storage place and will be moved to permanent storage when the required element is available again.

Our sincere apologies for the short notice of these works.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual.

[Comtec Announce] [IP Voice Services] Service Alert : SAA0023 26/04/12 13:02

Michael Cullen — Thu, 26 Apr 2012 15:26:54 +0100

Please be advised of the following Service Alert on the IP Voice Services platform:

Date: 13:02 to 13:09 on Thursday, 26/04/2012.

Description

The IPVS Engineering team have identified an issue on the Call Recorder causing the web GUI to become unresponsive. It is understood that stuck user sessions in the web GUI were accumulating and causing unexpectedly high memory usage, in consultation with the vendor the decision was taken to restart the Web Server element of the system at 13:00.

Impact

This caused the web GUI for the Call Recorder to be offline from 13:02-13:09, during this period calls would have been recorded as usual. Only clients who use the network call recording will have been affected.

The IPVS Engineering team are continuing to monitor the memory usage of the Web Server, if any further actions are required we will update you accordingly.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual.

[Comtec Announce] 21CN Service Outage - 18/04/12 18:30 - Update #16

Nick Claxson — Wed, 18 Apr 2012 18:31:36 +0100

I can confirm that all circuits were restored at 10:15 this morning and that service has been stable since that time. The total outage duration was 23 hours, 7 minutes.

Our management team are now in discussions with BT management regarding the scale and duration of this disaster, and what can be done on both sides to mitigate the risk of a future occurrence. We are also told that a project team has already been assembled within BT Openreach to analyse this outage with a goal of improving routing diversity.

We will provide a final update with the outcome of these discussions in the next few days.

I can confirm that no customer with redundant connections into our network was affected. While, in this instance, BT missed their repair deadline due to the severity of the third-party damage, we do advise customers who rely on network connectivity for business operations to consider the cost/benefit of adding resilience to such connectivity.

We have a range of products that fill this need, from guaranteed diversely-routed fibre, to copper EFM or ADSL backup with automatic failover. Please talk to your account manager if you wish to discuss these further.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update #15

Michael Cullen — Wed, 18 Apr 2012 10:24:29 +0100

Service was restored on our customer data circuits at 10:15. We do not have confirmation or an "all-clear" from BT, however, so we cannot rule out further risk until the whole work is complete.

A further update will follow when we have more information from BT.

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update #14

Michael Cullen — Wed, 18 Apr 2012 09:35:16 +0100

There has been no further information from BT. The BT estimated resolve time is still 11:00. During this time we will remain in contact with BT.

The next update is due at 11:00 although any earlier information will be provided upon receipt.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.

[Comtec Announce] 21CN Service Outage - 18/04/12 08:00 - Update

Nick Claxson — Wed, 18 Apr 2012 08:23:57 +0100

BT have now revised their estimated time to repair, stating that works should be complete by 11:00 today as opposed to the 18:00 estimation previously submitted. Again, we will remain in contact with BT and advise upon any further changes to this latest status update.

The next update is due at 09:00 although any earlier information will be provided upon receipt.

Regards,

Comtec Network Operation Centre

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update

Michael Cullen — Wed, 18 Apr 2012 00:12:33 +0100

Apologise for the lateness of this update. As you may imagine, BT faults management are very busy today with this major service outage.

We have gathered the following information from BT:

Around 11am this morning, a tunnelling machine operated by a third party dug through the 250-odd fibres that link Leytonstone, Poplar and Deptford exchanges together. Poplar in particular services the London Docklands area, in which a majority of the UK's internet infrastructure is located.

New replacement fibre has been laid into the ground and splicing of the old and new fibre has now commenced in a prioritised order.

Emergency service circuits will be reconnected first and then customer circuits should begin to be spliced from around 01:00.

We have also had confirmation on the estimated time to repair. BT are still saying that the that the estimated repair time is 24 hours from 18:00 this evening, however they also have said that individual circuits will start to work as and when the relevant fibres are connected.

BT expect all splicing to be completed by morning, though they cannot guarantee this due to the nature of the work required.

Customers with redundant connections into our network should note that they are also "at-risk" to further fibre break until this work is completed.

We will remain in contact with BT throughout and update accordingly.

The next update will be at 08:00, or earlier if there are further developments.

Regards,

Comtec Network Operation Centre

[Comtec Announce] 21CN Service Outage - 17/04/12 11.08

Michael Cullen — Tue, 17 Apr 2012 20:14:58 +0100

We have now received the following update from BT Openreach. Due to the severity of the damage to the fibre links by the third party and this issue being beyond all reasonable control by BT they now have an estimated fix time of 24 to 48 hours, however BT have said there will be a further update at 23:00 hours. Once we have received this update we will in turn update our Clients.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual

[Comtec Announce] 21CN Service Outage - 17/04/12 11.08

Richard Betson — Tue, 17 Apr 2012 18:11:07 +0100

We have now received confirmation from BT Openreach that over 250 fibres have been damaged by a third party. BT Openreach have cable jointers and engineers on site currently replacing the damaged fibre. There is currently no estimated time to fix, however we will remain in contact with BT throughout and update accordingly.

We thank you for your patience during this outage.

March Newsletter

Nick Claxson — Wed, 28 Mar 2012 12:26:18 +0100



	Call: 0800 008 7599 or Chat Live Online

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Newsletter - March 2012

High Availability, Extreme Agility and Low TCO – In a Single Rack!

Get world class, high efficiency, double-online power protection with APC Symmetra PX48kW. Ideal for medium-sized data centres, Symmetra PX is engineered into a design that makes installation, future expansion and serviceability faster and easier. What's more, Symmetra architecture gives you the ability to right-size UPS power and runtime as demand grows or as higher levels of availability require.

Industry-leading efficiency, modularity and ease of management for SAN-attached storage consolidation

As an Oracle Gold Partner, we provide innovative solutions for managing complex IT infrastructure and specialise in supplying Oracle Sun Servers, Storage and Networking Products to corporate customers and end users.

Talk about SharePoint and Mobile Apps

February Newsletter

Nick Claxson — Tue, 13 Mar 2012 08:27:41 +0000



	Call: 0800 008 7599 or Chat Live Online

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Newsletter - February 2012

Get Your Free Quote

Introducing the Next Generation Voice Platform from BT Wholesale

Send us your postcode for an instant quote.

Magento Platform E-Commerce Website Launch

Comtec Media have delivered a new E-Commerce solution. Customising a Magento Platform, providing the vendor and user more funtionality and powerful technology.

Comtec Media provided a consultation service to understand the clients needs and research its target audience in order to maximise investment.

Upon consultation a solution was sourced and fulfilled providing the client with a product they can be proud of. This service does not stop here, an ongoing support contract and security solution is now being put in place.

How Healthy Is Your Data Centre?

Let Past and Present Data Centre Efficiency Data Help you Reduce Losses and Improve your PUE.

Get world class, high efficiency, double-online power protection with APC Symmetra PX 250kW/ 500kW. Ideal for medium sized data centres, Symmetra PX is engineered into a design that makes installation, future expansion and serviceability faster and easier.

Talk about SharePoint and Mobile Apps

January Newsletter

Nick Claxson — Tue, 24 Jan 2012 11:27:05 +0000

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Newsletter - January 2012

IPVS announce the launch of MobileOffice

A new innovative mobility feature available as an add-on for Hosted VoIP and SIP Trunking users.

With MobileOffice users can make and receive calls from iPhones, Android Devices, iPads and Desktops using 'One Number' to provide a truly Unified Communications experience.

Network Video Technology - The Way Forward!

Axis provides IP-based network video solutions including network cameras and video encoders for security surveillance systems. As an Axis Gold Partner, Comtec are focused on delivering robust surveillance systems, using best of breed technology.

The market for network cameras is forecast to grow at an annual rate of 40% for the coming five years as obsolete analogue systems converge towards network video technology.

The technology shift is also pushed by the many integration possibilities that network video technology offers – from networking infrastructure and customised video management platforms to system integration and intelligent IP-based platforms and sophisticated technology like HDTV cameras and thermal cameras.

Efficient UPS Power with Tax Benefits

Reduced running costs, enhanced Capital Allowances.

Get world class, high efficiency, double-online power protection with APC Symmetra PX 250kW/ 500kW. Ideal for medium sized data centres, Symmetra PX is engineered into a design that makes installation, future expansion and serviceability faster and easier.

The Hybrid Cloud

Nick Claxson — Mon, 28 Nov 2011 15:44:21 +0000

www.thehybridcloud.com

The enterprise cloud of the future – Often thought of as a bespoke cloud offering.

It seems likely that hybrid clouds will be an important element in making cloud computing more accessible and valuable for enterprises and that a hybrid cloud architecture will become increasingly important.

Hybrid cloud computing is when both public and private cloud computing resources are used, companies commonly use this model where they already have an expensive computing system in place which they are loathed to replace, or want to keep highly sensitive customer orientated applications within a private cloud.

The critical part of the hybrid model is having a robust, secure and high-performance network between the private and public cloud so that you can effectively move application and storage back and forth.

As Winter Approaches Have You Considered Business Continuity?

Nick Claxson — Mon, 17 Oct 2011 10:38:43 +0100

http://www.comteccloud.com

Business Continuity Services

Providing risk management, reassurance and peace of mind

For any organisation IT downtime can mean lost productivity, lost customers, lost opportunities and lost revenues. We all saw what happened last winter with sudden snow fall and staff unable to access office systems.

Comtec customers were able to work through the winter period as they utilised our ability to give them remote tools from emails to complete desktops.

In the last few years this has increased to include the phone systems as well where we can now put in place procedures that ensures your staff receive their calls whereever they may be - even stuck in a snowdrift with a mobile!

Call our expert account managers so we can discuss further how we can assist you to ensure your business continuity. In most cases the technology underpinning this can deliver ROI in the short to long term as well for you.

Comtec Enterprises Ltd

April Newsletter

Newsletter - MAY 2012

Comtec Shortlisted for MicroScope ACEs

IT Support Contracts -Technology is great when it works, when it doesn't, we're here to help!

We provide fixed-price IT support contracts, pre paid block hours, help-desk support, project management, technical consulting, and cloud computing backed by close partnerships with major technology providers like Cisco and Microsoft.

Evolve Your Data Centre with Cisco's Unified Computing System

In this issue

Our Services

Contact Us

News

Case Studies

Share

[Comtec Announce] [IP Voice Services] - EMERGENCY Engineering Work: Thursday, 26/04/2012

[Comtec Announce] [IP Voice Services] Service Alert : SAA0023 26/04/12 13:02

[Comtec Announce] 21CN Service Outage - 18/04/12 18:30 - Update #16

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update #15

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update #14

[Comtec Announce] 21CN Service Outage - 18/04/12 08:00 - Update

[Comtec Announce] 21CN Service Outage - 17/04/12 11:08 - Update

[Comtec Announce] 21CN Service Outage - 17/04/12 11.08

[Comtec Announce] 21CN Service Outage - 17/04/12 11.08

March Newsletter

Newsletter - March 2012

High Availability, Extreme Agility and Low TCO – In a Single Rack!

Industry-leading efficiency, modularity and ease of management for SAN-attached storage consolidation

Talk about SharePoint and Mobile Apps

In this issue

Our Services

Contact Us

News

Case Studies

Share

February Newsletter

Newsletter - February 2012

Get Your Free Quote

Introducing the Next Generation Voice Platform from BT Wholesale

Magento Platform E-Commerce Website Launch

Comtec Media have delivered a new E-Commerce solution. Customising a Magento Platform, providing the vendor and user more funtionality and powerful technology.

How Healthy Is Your Data Centre?

Let Past and Present Data Centre Efficiency Data Help you Reduce Losses and Improve your PUE.

Talk about SharePoint and Mobile Apps

In this issue

Our Services

Contact Us

News

Case Studies

Share

January Newsletter

Newsletter - January 2012

IPVS announce the launch of MobileOffice

A new innovative mobility feature available as an add-on for Hosted VoIP and SIP Trunking users.

Network Video Technology - The Way Forward!

Axis provides IP-based network video solutions including network cameras and video encoders for security surveillance systems. As an Axis Gold Partner, Comtec are focused on delivering robust surveillance systems, using best of breed technology.

Efficient UPS Power with Tax Benefits

Reduced running costs, enhanced Capital Allowances.

In this issue

Our Services

Contact Us

News

Case Studies

Share

The Hybrid Cloud

The enterprise cloud of the future – Often thought of as a bespoke cloud offering.

As Winter Approaches Have You Considered Business Continuity?

Business Continuity Services

Providing risk management, reassurance and peace of mind