News
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Feb 17 |
[IP Voice Services] Planned Engineering Work 23rd February 2014
Posted by Michael Cullen on 17 February 2014 11:43 AM |
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Please be advised of the following planned engineering works on our IP Voice platform: Date: Sunday, 23rd February 2014 Start time: 03:00 GMT End time 05:00 GMT Purpose: The Engineering Team will be performing works to increase the capacity of one of the call processing server clusters in the platform between 03:00 on 23/02/2014 and 05:00 on 23/02/2014. Impact: Expected impact is MEDIUM. During the works window please refrain from attempting to make any provisioning changes to users or features where possible. Due to the nature of the works there will be a brief period, of no more than 10 minutes, where users may experience excessive post dial delay or the inability to make or receive calls. The Engineering to team will be working to make sure this is kept as short as possible and carried out at a time which will effect as few users as possible. Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. _______________________________________________ Comtec network announcement mailing list http://lists.sargasso.net/mailman/listinfo/uk-announce Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 5
Posted by David Croft on 14 February 2014 07:03 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT End time: 18:38 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically. Our supplier advised that they were experiencing a nationwide major service outage (MSO) across their network. Following hardware replacement by their engineers, they have advised that the fault has been repaired. We have tested the circuit and confirmed that it appears to be operating normally again, and have therefore brought it back into service, At this time full resilience has been restored. We will continue to monitor the situation closely. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 4
Posted by David Croft on 14 February 2014 04:29 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically. We have observed that the circuit has been stable since 15:55, however we have not yet received an all-clear from our supplier. Our supplier has advised that they are experiencing a nationwide major service outage (MSO) across their network. An engineer is on their way to the exchange, with an estimated arrival time of 17:35. The next update will be issued in 90 minutes, or earlier if new information becomes available. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 3
Posted by David Croft on 14 February 2014 03:46 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically, however the issue on the primary circuit persists. Our supplier has advised that they are experiencing a nationwide major service outage (MSO) across their network and are working to resolve this. They are not yet able to provide an estimated time to repair. No new information is available at this time. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 2
Posted by David Croft on 14 February 2014 03:05 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically, however the issue on the primary circuit persists. Our supplier has advised that they are experiencing a nationwide major service outage (MSO) across their network and are working to resolve this. They are not yet able to provide an estimated time to repair. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 1
Posted by David Croft on 14 February 2014 02:55 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically, however the issue on the primary circuit persists. Our supplier is currently investigating the problem and has not yet provided an estimated time to repair. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |